In order to maintain hygiene and safety, S-ProCosmetics does not accept to make exchanges or refunds, unless the product has arrived damaged or wrong.

In the event that the order arrives damaged in any way, the buyer is requested to send an e-mail to 2 days after receiving the order to info@spc.al including the order number and a photo of the condition of the item.

Our shipping policies to Albania are as follows:

Delivery within Tirana is 200 ALL.
Delivery outside Tirana is 300 ALL.
Orders are delivered within 48 hours (working days) in Tirana
Orders outside Tirana are delivered within 72 hours (working days)

S-ProCosmetics is NOT responsible for incorrect information provided by the buyer when placing the order. If an item is shipped to an incorrect address due to customer error, S-ProCosmetics is NOT obligated to reship the item to an alternate address at its own expense. In cases where the post office returns the buyer's order due to the lack of availability of the customer, the shipping cost will be applied 2 times for resending the order.

S-ProCosmetics reserves the right to cancel the customer's order or account if violations or abuses are detected with the service provided.

The prices applicable to the purchase are those published on www.www.spc.al on the day and time the purchase will be made . Prices are detailed for each item and include VAT.The value of the shipping cost will be added to the total value and buyers will be informed in detail at the time of placing the order. Payment will be made at the end of the closing of the purchase process. Currently S-ProCosmetics only enables cash payment after delivery of the product.

The availability of the items that will be displayed for the buyer on Www.spc.ali corresponds to the state in the warehouse the day before when the customer is checking the product and therefore S- ProCosmetics does not guarantee the complete availability at any time of the articles published.

In case of unavailability of the item, S-ProCosmetics undertakes to inform the customer as soon as possible by any suitable means of communication. S-ProCosmetics reserves the right to modify at any time the general terms and conditions for online purchases, or to discontinue selling through him, but this will be done without in any way damaging the orders that are in the process of being billed, packed or delivered.

Dear visitors, by using our online site, you automatically accept our privacy policies which are as follows:

S-ProCosmetics reserves the right to process the personal data of its buyers in order to improve the shopping experience and customer relations.

The company collects the following data directly from the buyer at the time of order completion: Name, Surname, Address, City, Mobile Phone and Email.

The purposes for which S-ProCosmetics will process customer data are as follows:

• Improving the shopping experience.
• Processing of orders placed online, including notifications by e-mail or SMS text to inform about the status of the order
• Acceptance, returns or exchanges of items.
• Contact if there are logistical problems with the order.
• Notification of new products and general offers through newsletters or SMS

The process of processing personal data is carried out by ensuring their confidentiality. The company and its associates use appropriate technical and organizational security measures, follow the rules and procedures necessary to protect the buyer's personal data from any unauthorized access, misuse or any other form of illegal processing.

Buyers' personal data will be processed by S-ProCosmetics itself, which takes measures to protect the buyer's personal data based on the specific provisions/limits regarding personal data processors of Albanian Law no. . 9887, dated 10.03.2008 "On the protection of personal data", amended.

For all the purposes mentioned above, the buyer can at any time exercise the right to correct and/or delete his personal data, by contacting the company's Customer Service through the following contact channels:

Phone: +355 69 60 67 539

E-mail: info@spc.al